How do I return an item?

If we have delivered the wrong or damaged products, we will of course replace them or provide a full refund. Please call us and we will sort this out.

If you have ordered the wrong product and want to return it or don’t want a product you have ordered please let us know within 7 working days of your delivery. If you contact us after this we won’t be able to accept any returns.

Please do not return anything to us before speaking to Customer Support. You can contact us by phone: 0203 633 3786 or email sales@ecoboxes.co.uk. If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.

Goods must be unopened. We cannot collect or refund products which have been opened as we will not be able to re-stock them. You will also need to mark the outer packaging of your return with your order number and ensure the parcel has suitable packaging for transit.

Failure to comply with the above will result in delays processing the return.

Returns Department

Ecoboxes
Unit 9
Colne Way Court
Colne Way
Watford WD24 7NE

All returns will be processed and acted upon within 10 working days of receipt. If you chose a refund the amount of time this takes to show in your account will depend on your provider and account type (usually around three days). If you choose a replacement, delivery will take the standard delivery time.

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